Privacy Policy

  1. is an online service which provides users with impartial reviews and recommendations for agents and service providers in their local area. We aim to provide a reliable forum to discuss agents service. The website is owned and operated by Languard Manor, Languard Manor Road, Shanklin, Isle of Wight, PO37 7JB .
  2. All references within this policy to "we", "us" or "our" refer to
  3. We are committed to protecting your privacy. This policy explains what information we collect, how we collect and use your information via (referred to below as "our website"). Please read this Privacy Policy carefully. By using our website, you are agreeing to accept the practices described herein.

What information we collect


  1. We receive and store any information you enter on our website, including personally identifiable information ("personal information") such as your name, email address and contact details. You are not required to provide any personal information in order to use our website, but in general some information is required for you to utilise the website fully.  Please note that our website is free to use and we will never ask you for credit or debit card details.
  2. We also collect session data including your IP address, browser information and information about your online activity, such as pages viewed. This allows us to diagnose problems as well as help monitor and improve our website.
  3. We use cookies to save your preferences and track your usage of our website. Cookies are small data text files stored by your browser. You can adjust your browser settings to refuse cookies but please note that this may reduce the functionality of our website. Unless you alter your settings or actively bar cookies by other means, you are accepting we will be using cookies during your session at You can delete cookies via your browser settings.

Agents & Service Providers

  1. For our agent and service provider clients we store and record the information you volunteer to us through your online account and our web forms. This includes contact details and any content you want published on our website. We will also use the cookies as described above to save your preferences.

How we use information

  1. We use the information we collect about you for the following general purposes:
    1. To facilitate your use of areas of our website which require registration and enable us to publish your reviews or content on our website.
    2. To communicate information about our website or other products and services which may be of interest to you, where you have given consent.
    3. To respond to any questions or comments you may have and to resolve disputes or troubleshoot problems.
    4. We also aggregate information collected to identify patterns which we can use in our marketing and help us develop and improve our services and/or our website.

Who we share information with

  1. Any information collected about you is retained and managed exclusively by us. We will never share our customers' details with any third parties unless we are required to do so by English law. However, we may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may share the number of visitors our website receives or the most popular search criteria or geographical information. Such information is not personally identifiable and is used to develop content and services on our website.

Accessing, updating or removing information we hold

  1. You can access and update your contact information and settings via your online account, as well as cancel your registration. If you close your account you will no longer be able to sign in or access your information, although you can open a new account at any time. Please note that we will retain some of the information associated with your account on our database for statistical purposes and recordkeeping integrity.

How we protect the information we hold

  1. We process and store information on our databases and have taken reasonable precautions to protect information we hold. We employ firewalls to protect our servers and we also use encryption when we receive information from your system to help prevent unauthorised access to your personal information. In addition, only authorised employees are permitted access to personal information for specific business purposes. Although we make every effort to protect the information we hold, we are unable to guarantee the security of information transmitted over the internet.

External links

  1. Our website may contain links to external websites, such as social networking platforms or agents' and other service providers websites, and you may also be able to access our website via links on external websites. Please note that our Privacy Policy does not extend to these websites and we recommend that you refer to their respective privacy policies before you provide any personal information. Once you leave our web site our policies are no longer active.

Changes to this policy

  1. We reserve the right to change this Privacy Policy in the future and any changes will become effective at the time of posting. We will place a prominent notice on our website and, if you have elected to receive notifications, you may be notified via the email address you have provided.